General Enquiries
How can I place an order for Customised Cakes?
- To place an order please Whatsapp us. Our Customer Service Team will be in touch with you shortly.
- A reference image of your desired cake design/theme/moodboard will help us better understand your requirements to f facilitate the ordering process.
- Pet photo is required to do a clay customised figurine.
What is the lead time to order a custom cake?
-Fully customised cakes require longer lead time (some at least 2 weeks) , it depends on availability/feasibility of design. Do plan early to avoid disappointment.
Can I make amendments to the cake design after the design has been confirmed?
-All amendments made in less than 1 week may be subjected to approval, as certain decorative items may need to be done in advance. You may contact us through Whatsapp to change the designs or some details.
Can I cancel my order?
-We do not allow cancellation of orders after 24 hours when the order is confirmed.
How do I store the cake?
-We recommend putting the cake in the refrigerator for up to 3 days, on the second and third day reheat before consuming.
Can I request for a refund or replacement if I am not satisfied with the outcome?
-We strive to ensure that each customized cake or figurine is done to your desired outlook, but we’re unable to duplicate each cake to exactly the same. Each customized cake is delicately handcrafted by our specialist cake decorators and occasionally there may be some variations in colour, typefaces and layouts.
In the rare event that the cake is damaged during delivery or if you receive the wrong item, we kindly request that you inform us promptly. This will allow us to address the issue and provide appropriate assistance.
Can my dog eat the whole cake?
- Our cakes’ decorations and figurines are made with clay and are non-edible. They could therefore be kept for a long period of time as a memorable piece.
Cancellation and Postpone
Can I cancel my order?
- We do not allow cancellation of orders after 24 hours when the order is confirmed.
Can I postpone my order?
- For postponement of orders, the request needs to be sent in at least 3 working days prior to the collection date.
General Questions
Does your cake contain allergens?
We do have gluten-free, dairy-free, eggless , vegeterian options
Please WhatsApp us if your pet has any special diet.
What is the shelf life of your products?
The shelf life of cakes is up to 3 days in the fridge.
The shelf life of burger, pizza is up to 3 days in the fridge , 1 week in the freezer.
The shelf life of cookies is up to 6-8 weeks.
The shelf life of dried treats is up to 6-8 weeks.
Does the figurine edible?
Our cakes’ decorations and figurines are made with clay and are non-edible. They could therefore be kept for a long period of time as a memorable piece.
How can I place an order?
You can place your order in two ways:
Order from our online shop or WhatsApp our team to place your order.
How much notice do I need to give to place an order?
For our standard cake orde, rwe typically ask for 3 days- 7 days notice. We can sometimes make cakes on 24 hours' notice. Please WhatsApp +65 81233145 to check availability before placing your order.
.